Refund policy

Scope

This policy applies to physical products sold by Kelvarto within India. It does not limit rights available to you under applicable consumer law.

Eligible voluntary returns

For eligible ready-made products, you may request a voluntary return within 7 calendar days after delivery. The item must be unused, in its original condition, and returned with its original components and packaging.

A made-to-order product may be returned or cancelled for a change of mind only before production begins. After production begins, we may decline a change-of-mind return or cancellation because the item has been made specifically for your order.

For personalized products, a change-of-mind return, cancellation, spelling change or replacement of customer-supplied content may be declined after you approve the proof or production begins. This does not affect your rights if Kelvarto makes an error or the product is damaged, defective, wrong, materially different from the approved proof or description, or delivered after the stated schedule other than because of force majeure.

Damaged, defective, wrong or materially different items

Contact us if an item is damaged, defective, wrong, missing a component or materially different from its description or approved proof. Kelvarto will bear the reasonable return or replacement cost for an eligible issue caused by us.

For visible transit damage, please contact us within 24 hours of delivery and share clear photos of the outer package, shipping label and product. An unboxing video is helpful when reasonably available, but its absence does not automatically remove any statutory right.

For other eligible issues, please contact us within 7 calendar days of delivery. This request does not limit rights that cannot lawfully be limited.

Cancellations

You may request cancellation without a cancellation charge until dispatch. For made-to-order products, cancellation is available until production begins. For personalized products, cancellation is available until proof approval or production begins, whichever occurs first.

After production begins for a made-to-order or personalized product, we may decline a change-of-mind cancellation because the product has been made for your order. After dispatch, a cancellation request will be handled under this Return and Refund Policy.

If Kelvarto cannot accept or fulfil an order, we will notify you and refund any amount paid for the cancelled order. We do not charge customers a cancellation fee.

Return shipping and collection

For an eligible issue caused by Kelvarto, we will arrange or reimburse reasonable return shipping as appropriate.

For an eligible voluntary return, the customer bears the return-shipping cost. If a delivery charge was paid for the original order, that delivery charge is not refundable for a voluntary return.

We can arrange a return pickup where serviceable. If pickup is unavailable for your PIN code or item, we will provide return instructions and may ask you to self-ship the item after receiving return authorization. Do not send a return before receiving authorization from us.

Refund timing and method

Once we approve a refund, or receive and inspect the returned item where inspection is required, we will initiate the refund within 5 business days.

Prepaid-order refunds are normally sent to the original payment method. For an eligible Cash on Delivery order, a refund is sent electronically to verified bank-account or UPI details. Your bank, payment provider or UPI provider may take additional time to credit the refund after it is initiated.

How to request a return, refund or cancellation

Email praisedtomventures@gmail.com with your order number, a description of the issue and supporting photos where relevant. We will provide a complaint or return reference and next steps.